Returns & Refunds Policy

Last Updated: 03/08/2026

At Lakes Labz Peptides, we are committed to providing a straightforward purchasing experience. This Returns & Refunds Policy explains when returns, replacements, cancellations, and refunds may be available for purchases made through our website.

All products supplied by Lakes Labz Peptides are intended strictly for research and laboratory use only.

1. Eligibility for Returns

Because our products are research materials and may be sensitive to handling, storage, and contamination, returns are subject to the conditions below.

To be eligible for a return:

• You must contact us before sending any product back.

• The product must be unopened and unused.

• The original packaging and vial must remain intact.

• The product must be in its original condition.

• You must provide your order number and relevant purchase information.

• The return must comply with any applicable legal requirements.

We reserve the right to refuse returns where a product has been opened, used, altered, contaminated, or improperly stored.

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or contains an incorrect product, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Photographs of the packaging and product where appropriate

• Any relevant delivery information

After reviewing the circumstances, we may offer an appropriate remedy, which may include a replacement, refund, or other resolution.

Do not dispose of damaged or incorrect products until we have advised you how to proceed.

3. Products Damaged During Delivery

If a product appears to have been damaged during shipping, notify us promptly after delivery.

Where appropriate, we may request photographs or other information to help us assess the condition of the shipment and determine the appropriate resolution.

4. Change-of-Mind Returns

For eligible consumer purchases, UK consumer law may provide cancellation rights for certain online purchases.

However, statutory cancellation rights can be subject to exceptions, including circumstances involving goods that are sealed for health or hygiene reasons where the seal has been broken.

Where a statutory cancellation right applies, we will handle the request in accordance with applicable UK consumer law.

If you wish to cancel an order, contact us as soon as possible at:

Email: sales@lakeslabz.uk

5. Order Cancellations

If you need to cancel an order, contact us immediately after placing it.

We will make reasonable efforts to cancel an order before it has been processed or dispatched. However, cancellation may not be possible once an order has entered fulfilment or has been shipped.

Where an eligible cancellation is accepted, the applicable refund will be processed to the original payment method where possible.

6. Refunds

Once a return or refund request has been approved, we will process the applicable refund in accordance with this policy and applicable UK law.

Refunds are normally made using the original payment method.

Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.

We are not responsible for delays caused by banks, card issuers, payment processors, or other third parties.

7. Refund Amounts

Where a refund is approved, the amount refunded will depend on the circumstances of the return or cancellation and any applicable legal requirements.

Where required by UK consumer law, eligible customers will receive the appropriate refund, including applicable standard delivery charges.

Additional or premium delivery charges may not be refundable where the customer selected a more expensive delivery option than the standard delivery method.

8. Non-Returnable Situations

We may be unable to accept returns or provide refunds where the following applies:

• The product has been opened or used.

• The product has been contaminated or altered.

• The product has been improperly stored after delivery.

• The product has been damaged after delivery through customer handling.

• The customer provides incorrect delivery information, and the resulting issue is not attributable to us.

• The return does not meet applicable eligibility requirements.

• A refund or return would be prohibited by applicable law.

Nothing in this section limits any statutory rights that cannot legally be excluded.

9. Returning a Product

Do not send a product back without contacting us first.

If your return is approved, we will provide the appropriate return instructions.

Returns should be securely packaged to prevent damage during transportation.

Unless otherwise agreed or required by applicable law, customers may be responsible for return postage associated with a change-of-mind return.

Where the product is faulty, damaged, incorrect, or otherwise requires a remedy for reasons attributable to us, we will provide appropriate instructions regarding return shipping.

10. Exchanges and Replacements

Where an item is damaged, defective, or incorrectly supplied, we may offer a replacement instead of a refund where appropriate.

Replacement availability is subject to stock availability.

If an identical replacement is unavailable, we may provide another appropriate remedy in accordance with applicable consumer law.

11. Statutory Consumer Rights

Nothing in this Returns & Refunds Policy affects your statutory rights under UK consumer protection legislation.

Where applicable, consumers may have rights under legislation including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

These rights may include rights relating to goods that are faulty, not as described, or not of satisfactory quality, as well as cancellation rights for certain distance contracts.

For information about your consumer rights, you can consult official UK government guidance.

12. Research-Use Products

Products sold by Lakes Labz Peptides are supplied exclusively for legitimate research and laboratory purposes.

Customers are responsible for ensuring that their purchase and intended use comply with all applicable laws, regulations, institutional requirements, and safety procedures.

Our Returns & Refunds Policy does not alter the intended research-only status of our products.

13. Contact Us

For questions regarding returns, refunds, cancellations, damaged orders, or replacements, please contact us:

Lakes Labz Peptides

Email: sales@lakeslabz.uk

Website: https://lakeslabz.uk/

Last Updated: 07/08/2026